Shipping & Delivery Policy

1. Nature of Service (Digital Platform)

Shaadi Aangan ("Platform") is a cloud-based software-as-a-service (SaaS) application operated by Pravision Private Limited.

All services offered on Shaadi Aangan—including digital wedding invitation websites, online guest RSVP tracking, ceremony run-sheets, family planning portals, and wedding planner workspaces—are entirely digital.

We do not print, manufacture, package, or physically ship any tangible items or paper invitations. Consequently, no shipping charges, courier handling, or physical transit times apply to any transactions on our platform.

2. Delivery Method & Fulfillment Timelines

Because our platform is fully digital, delivery occurs online and electronically:

• Instant Account Activation: Upon successful completion and capture of payment via our payment gateway (Razorpay), your wedding account entitlement is activated automatically and instantly in real time.
• Immediate Access to Paid Features: Upgraded guest person allowances, family member seats, premium design templates, and extended storage access become usable immediately within your account dashboard.
• Confirmation & Receipt: An electronic order confirmation with payment transaction details is delivered immediately to the registered email address of the account owner.

3. Delayed or Unconfirmed Activations

In rare situations where bank authorization delays or network interruptions prevent the payment gateway notification from instantly reaching our servers:

• Navigate to your Wedding Tools → Wedding Access page and click "Refresh payment status" to reconcile pending provider evidence.
• If your account is not upgraded within 1 hour of payment debit, please contact our support team at support@shaadiaangan.com with your Razorpay payment ID. Our team will verify the payment evidence and manually provision your access within 4 business hours.

4. Service Access Period

Digital access remains valid for the exact period selected during purchase (covering your active planning timeline plus the post-ceremony duration). You may export your guest data and planning records at any time while your access is active.