Cancellation & Refund Policy

1. Digital Service Nature

Shaadi Aangan ("Platform") is owned and operated by Pravision Private Limited. We provide digital wedding planning software, digital invitation website hosting, RSVP management, and collaborative coordination tools. We do not sell or deliver physical merchandise.

To help couples and wedding agencies evaluate the platform with zero risk, Shaadi Aangan offers a complimentary Mangal tier, free for up to 50 guests. We strongly encourage all users to explore the free features prior to upgrading to a paid access tier.

2. Cancellation Policy

Paid wedding tiers (Shubh ₹4,999 + 18% GST, Utsav ₹11,999 + 18% GST, Royal ₹19,999 + 18% GST) are one-time payments per wedding with no automatic renewals. The agency subscription (₹49,999 a year + 18% GST) is billed annually under a separate written agreement, and its cancellation follows that agreement.

• Wedding tier, upgrade and extension purchases are one-time payments covering a fixed period, so there is nothing recurring to cancel.
• You may stop using your wedding account, revoke collaborator access, or request account closure at any time directly through your dashboard settings.
• Closing an account or disconnecting an agency does not automatically trigger a monetary refund.

3. Refund Eligibility

Refund requests are evaluated under the following conditions:

• Duplicate Charges or Technical Errors: If a technical glitch results in multiple charges for the same wedding access order, the duplicate payment will be refunded in full (100%) upon verification.
• 7-Day Satisfaction Window: If you upgraded your wedding and determine within 7 calendar days of purchase that the platform does not meet your needs, you may request a refund provided the paid tier services have not been substantially consumed (e.g. before publishing public invitation websites or dispatching paid WhatsApp broadcast campaigns).
• Technical Non-Delivery: If a persistent technical issue prevents access to purchased features and our technical team is unable to resolve the issue within 48 hours of your report.
• Non-Refundable Situations: Extension periods purchased after the wedding event date has passed, services where broadcast credits were already dispatched, or accounts terminated due to violations of our Terms of Service are not eligible for a refund.

4. Refund Processing & Settlement Timeline

We process all refunds through our authorized payment gateway, Razorpay, back to the original payment source:

• Review Time: All refund requests are reviewed and responded to within 2 to 3 business days.
• Bank Credit Timeline: Once approved, the refund is initiated immediately. Funds typically reflect in your original payment account (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days, in accordance with standard Indian banking clearance procedures.
• Mode of Refund: For security and regulatory compliance, refunds are exclusively credited to the exact payment method and account used during the initial transaction. We do not issue cash or third-party transfers.

5. How to Request a Refund

To initiate a refund request, please email our support team with the following details:

• Registered email address and full name of the account holder
• Wedding Name and Event ID
• Razorpay Payment ID / Order ID (found on your payment receipt email)
• A brief reason for the cancellation or refund request